SHIPPING
We offer free shipping on U.S. orders of $25 or more. Orders under $25 ship for a flat $4.95. We currently ship within the United States only. Orders are processed and shipped within 1 to 3 business days (Monday through Friday, excluding U.S. federal holidays), and you'll get an email with tracking once your order ships. Most orders arrive within 2 to 5 business days after shipping.

We offer ground shipping, and if you'd prefer faster delivery, you can select two-day shipping at checkout.

LOVE IT IN 30 DAYS OR YOUR MONEY BACK
If you're not happy with BetterBalm for any reason, email us at support@americanmadeskincare.com within 30 days of delivery with your order number. We'll refund the full product price to your original payment method. You don't need to send anything back. Refunds are issued within 3 business days of your request. Original shipping charges are not refundable.

For BetterBalm bought somewhere other than americanmadeskincare.com, please contact the store where you bought it.

CANCELLATIONS
To cancel an order, email support@americanmadeskincare.com with your order number or call us at 1.908.308.6157 before your order ships. Once an order has shipped, it can't be canceled, but you're still covered by our 30-day money-back guarantee.

DAMAGED OR WRONG ITEMS
If your order arrives damaged or you received the wrong item, call us at 1.908.308.6157 or email support@americanmadeskincare.com with your order number and a photo. We'll send a replacement right away at no cost.

OUT OF STOCK ITEMS
We don't accept orders for items on back order. To be the first to know when something is back in stock, join our newsletter.

APO/FPO/DPO MILITARY ADDRESSES
We're proud to ship to our military customers. Orders to APO addresses ship via the Military Postal Service Agency, an extension of the United States Postal Service. Delivery times vary based on location and military operations, and some shipments can take up to 45 days.